this style appears on screen word for word. Search this page for the message you see.
Signing in
| What you see | What to do |
|---|---|
Your email address is not authorized to access this platform. | Ask your Org Admin to invite the address you’re signing in with. |
| Accept Invite doesn’t work | The invitation expired after 30 days, or was already used. Ask your Org Admin for a new one. |
| The page doesn’t load | Check that you’re connected to your company VPN, then try again. |
Sending tickets
| What you see | What to do |
|---|---|
| The ticket hasn’t reached the dashboard after a few minutes | Check that you changed Neoflo Status, not Status. |
| An invoice on the ticket has no row of its own | Neoflo read it as a supporting document. Add it by ticket ID. See Add an invoice by ticket ID. |
| A row on the dashboard isn’t an invoice | Reject it with the reason Not an Invoice. |
| The invoice was sent without its attachment | Ask the requester to attach the invoice to the ticket, then send it again. |
Invoice Extraction
| What you see | What to do |
|---|---|
Invalid PO number "…". Must start with 51, 52, 53, 54, or 45 | Enter the PO number from the invoice or the ticket. If there isn’t one, ask the requester. |
PO not found in SAP: … | Check the digits. If they’re right, ask the requester to confirm the PO exists in SAP. If it doesn’t, reject the invoice with the reason PO not Found. |
| A highlighted field | Neoflo is least sure of this value. Check it against the invoice. |
| Confirm Extraction doesn’t continue | A required field, marked *, is empty. |
Faktur Pajak
| What you see | What to do |
|---|---|
This validation has been approved. | The check is done. Select Next. |
Mismatch detected. Please review the FP document. | Check each flagged row. Acknowledge a row only where both documents describe the same thing. |
| The Faktur Pajak is missing | Ask the requester or vendor to attach it to the ticket. |
Matching
| What you see | What to do |
|---|---|
All mandatory fields are complete. You're good to go! | Nothing is blocking. Continue to Line Items. |
| No GR for the PO, for 51 and 53 | Ask the requester to post the GR. Then re-enter the GR number on Invoice Extraction and confirm again. This block can’t be overridden. |
| Invoice higher than the GR, for 51 and 53 | Ask the requester to update the GR, or reject the invoice. |
| Duplicate invoice | Reject it with the reason Duplicate Invoice. |
| No SES for the PO, for 52 | Ask the requester to post the SES. Then re-enter the SES number on Invoice Extraction and confirm again. This block can’t be overridden. |
| Invoice total differs from the SES, for 52 | Check the SES number. Then ask the requester to correct the SES, or reject the invoice. |
| SES not found, for 52 | Check the SES number against the invoice and the ticket, and correct it on Invoice Extraction. |
| Invoice more than the PO balance, for 54 | Ask the requester to extend the PO or raise a new one. Then go back to Invoice Extraction, enter the new PO number if there is one, and confirm again. |
| Variance shown instead of Balanced, for 54 | Correct the amounts in Manual Entry so they add up to the invoice total. |
| Currency row flagged, for 54 | If Neoflo misread it, correct it on Invoice Extraction. If the currencies differ, reject the invoice. |
| A company or vendor name doesn’t match the PO | Acknowledge it if it’s the same business. Otherwise reject, and ask for the PO to be corrected. |
Bill Posting Details
| What you see | What to do |
|---|---|
Vendor is not subject to WHT deduction | Nothing. No WHT code is needed. |
Posted to ERP successfully | The invoice is in SAP. The banner shows the Accounting Doc and Invoice Doc numbers. |
Balance not zero | A tax code is wrong. Choose the right one and select Simulate again. |
| A simulation error after choosing a VAT code | That code doesn’t suit this vendor or entity. Choose another. |
Failed to post bill to ERP: … | SAP didn’t accept the posting. The end of the message gives SAP’s reason, which can be Unknown error. Check the tax codes and fields, and select Post to ERP again. If it fails again, use Report Issue. |
Dashboard
| What you see | What to do |
|---|---|
| Processing in the Action column | Neoflo is still working on the invoice. Wait a minute or two. |
| Error in the Status column | Nothing. Neoflo takes care of it. |